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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Step into comfort and style with our brand new footwear collection! But before you do, here are a few friendly reminders to ensure your perfect fit and satisfaction:
1.Size Matters: Forget about traditional sizing charts! Choose the size that matches your foot length, not your country's usual size. We're all about that custom fit!
2.Measure Up: Remember, foot length doesn't equal insole or outsole length. Our sizing is as precise as your taste in shoes.
3.Room to Move: If your foot is a little wider or your instep a tad thicker, opt for 1-2 sizes bigger for that extra wiggle room. Comfort is key!
4.True Colors: While we strive for accuracy, slight color variations may occur due to light, camera equipment, and display settings. Embrace the spectrum!
5.Margin of Error: We're only human! Please allow for a 0-0.5cm error in size due to manual measurement. Imperfection is part of the charm!
6.We've Got Your Back: Have questions or concerns? Reach out to our dedicated customer service team. We're here to ensure your satisfaction, step by step.
So go ahead, step into the future of footwear. Your perfect fit awaits!
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