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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Experience seamless shopping with our easy-to-use platform! We accept a variety of payment methods, including Visa, MasterCard, Maestro Debit Cards, and bank transfers, ensuring a hassle-free checkout process. For more details on payment options, visit our payment FAQ page.
Once your order is placed, choose your preferred shipping method, and we'll dispatch your items within 2-5 days of payment verification. While we strive to deliver swiftly, please note that international shipping times may vary due to customs procedures.
Concerned about sizing? Rest assured, all dimensions are carefully measured by hand, with slight deviations of 2-3 cm possible. As for colors, variations may occur due to factors such as monitor settings and lighting. If you believe you've received the wrong color, reach out to us for a possible return or refund.
Your satisfaction is our top priority! Leave us a 5-star rating if you're pleased with our products and services. Should any issues arise, contact us before leaving negative feedback or opening disputes. We're committed to resolving any problems through active cooperation and effective communication.
Expect a prompt response to all your inquiries within 1 day. If you don't receive a reply, please resend your message, and we'll address your concerns as soon as possible. Shop with confidence, knowing that we're here to provide you with competitive prices and exceptional service every step of the way!
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