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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Regarding Cotton Filter Installation:
We've received feedback about the diffuser not spraying fragrance properly. Most of the issues seem to stem from incorrect installation of the cotton filter and the spring. Here's what you need to ensure:
Correct Positioning: Make sure the spring is installed under the cotton filter, as shown in the picture below. This ensures that the cotton filter properly connects with the nozzles.
Adjusting the Spring: If you've installed it correctly but still experience issues with fragrance spraying, try extending the spring slightly. This will help the cotton filter make better contact with the diffuser nozzles.
Nozzle Cleaning: Additionally, use a cotton swab lightly dipped in rubbing alcohol to clean the nozzles. Also, try switching the spray speed frequently to help clean the nozzles effectively.
Regarding the White O-Ring:
The white o-ring serves as a sealing ring to prevent oil leaks. If it happens to fall off, please make sure to put it back in place and screw it on tightly. Do not remove or discard the o-ring, as it plays a crucial role in maintaining the integrity of the air freshener.
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