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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
**Important Notice: Please Read Before Purchasing**
**Choosing the Right Size:**
When selecting your shoe size, please refer to your foot length. Remember, foot length is not the same as insole or outsole length. To ensure the perfect fit, measure your foot length and select the corresponding size from our chart below. If your foot is thicker or wider, we recommend choosing a larger size.
**Item Description:**
- 100% Brand New
- Package: Brand new shoes without box
- Choose size according to foot length, not your country's usual size
- US size 10 corresponds to 27cm foot length
- Due to display and shooting angle differences, color may vary slightly from the real item
**Size Chart (Foot Length in cm):**
- 36 = EUR size 36 = 23 cm
- 37 = EUR size 37 = 23.5 cm
- 38 = EUR size 38 = 24 cm
- 39 = EUR size 39 = 24.5 cm
- 40 = EUR size 40 = 25 cm
- 41 = EUR size 41 = 25.5 cm
- 42 = EUR size 42 = 26 cm
- 43 = EUR size 43 = 26.5 cm
- 44 = EUR size 44 = 27 cm
**Color Difference Disclaimer:**
Please note that color difference may occur due to variations in monitors, lighting, and other factors. We appreciate your understanding.
**Delivery Process:**
Your order typically comes without a shoe box, but if you require one, please contact us to include it for an additional fee.
**Payment Options:**
Currently, we accept Visa, MasterCard, Western Union, Qiwi, and bank transfers.
**Shipment Methods and Delivery Time:**
- DHL: 3-5 working days (excluding holidays and weekends)
- EMS: 6-10 working days (excluding holidays and weekends)
- ePacket: 10-15 working days (excluding holidays and weekends)
- China Post Registered Air Mail:
1) 7-15 working days to Asia
2) 10-30 working days to Western Europe, Oceania, and the Middle East
3) 30-45 working days to South America and Africa
**Refund and Return Policy:**
1. Contact Customer Service if there are any issues with your order.
2. All items must be returned in their original condition for a refund.
3. The buyer is responsible for all charges incurred during the return process.
**Feedback:**
- If you're satisfied with your order, please leave us a 5-star review for Item as Described, Communication, and Shipping Speed.
- If you believe we can improve, please contact Customer Service for a satisfactory solution before leaving feedback.
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